If a product has NOT been used, it can be returned in its original packaging with all of the tags and manuals within 10 days from the receipt of product.
You will be responsible for the cost of shipping which is listed below.
We will refund the cost of the applicable product once the quality control department has completed their inspection. Shipping fees will not be refunded.
To process a return please contact our customer service department. We will require the order number and receipt or proof of purchase to confirm the purchase was made on this ShopClek website.
If the product is damaged at the time of purchase/arrival, we will happily send a replacement and provide a label for you to return the seat. Please provide photos, Manufacturing Date and Serial Number for our records.
We honor promotional pricing on most* orders placed within 14 days before the start of a promotion.
If you purchase a product directly from us and that product is both in-stock and available at a lower price on our website during a sale event (within 14 days of your original purchase date), we will happily refund you the price difference.
*Promotional pricing run through national selling holidays like Black Friday, Cyber Monday and Boxing Day will not be included in any refund policies.
Need more help? Have questions or comments? We're here to help.
Customer Service Hours
Monday – Thursday – 10 a.m. – 8 p.m. Eastern
Friday – 10 a.m. – 6 p.m. Eastern
Saturday – 12 p.m. – 4 p.m. Eastern
Closed Sunday and Canadian Holidays
For After-Hours Support:
Click the chat icon at the bottom right corner of this page and leave an email message. One of our child passenger safety experts will get back to you the next business day.
Monday – Friday
10 a.m. – 6 p.m. Eastern
Closed Saturday, Sunday and Canadian Holidays
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Shopping in the U.S.? International customers can shop on clekinc.com and have orders shipped to any U.S. address