Policy on Privacy of Customer Personal Information
Updated: April 26, 2023
Personal information is information that is personally identifiable about you. Personal information may include your name, age, income, date of birth, ethnic origin, credit card information, email address and mailing address, as the case may be. Visitors to this website are not requested to reveal any personal information merely by browsing. However, if you use certain features of our site such as signing up for a newsletter or purchasing a product, you may need to provide personal information to us.
Orders, Registrations and Communications
Our website has registration and order forms allowing users to give us contact information, to order products, and to subscribe to our newsletter. Personal information from these forms are used to send users information about our company and its products (provided they have indicated they would like to receive such material) and to allow us to process orders. Users may opt-out of receiving future emails by using the opt-out feature in the email message, and may change or update personal information in our records by contacting our Customer Service who can help direct the call to the appropriate department within Clek at 1.866.656.2462.
We may also collect personal information when we communicate with you by email or phone to address your order, questions, requests, or if you agree to participate in a voluntary Clek questionnaire.
We may share your personal information with employees, affiliates, vendors, partners, marketing providers, and third parties (such as service providers) to fulfill our everyday business purposes. For instance, our sales and customer service providers may access your personal information in order to assist in processing your orders and requests. For example, we use Shopify to power our online store. You can learn more about how Shopify uses your personal information here.
Website Tracking Privacy Principles
In some cases, we collect information about you that is not personal information. Examples of such information include the type of Internet browser you are using, the type of computer operating system you are using and the domain name of the website and/or Internet Service Provider through which you are linked to this site. Such visitor data may be used to improve the content of this website and to help us determine which features and services are most important to its visitors. This is done through the use of standard technology called cookies.
We use various technologies to collect and store information when you use our services, and this may include sending one or more cookies or device identifiers. We also use these tracking technologies when you interact with the services we offer to our partners, such as advertising services or Clek features that may appear on other sites and in any other manner that we deem necessary for our business purposes, such as:
- Site operations: Enabling features that are necessary for providing you the services on our site, such as identifying you as being signed in, tracking content views, remembering your preferences, and the number of times you have been shown an advertisement.
- Analytics: Allowing us to understand how our Services are being used, track site performance, and make improvements.
- Personalized advertising: Delivering tailored advertising based on your preferences or interests across services and devices, and measuring the effectiveness of advertisements.
You can learn more about ad-serving companies and the options available to limit their collection and use of your information by visiting the websites for the Network Advertising Initiative, the Digital Advertising Alliance, and the European Interactive Digital Advertising Initiative. Similarly, you can learn about your options to opt out of mobile app tracking by certain advertising networks through your device settings and by resetting the advertiser ID on your Apple or Android device.
Certain websites you visit may provide options regarding advertisements you receive. If you wish to minimize the amount of targeted advertising you receive, you can opt out of certain network advertising programs. For more information or to opt out of certain online behavioral advertising, please click here.
We employ third party companies to monitor and analyze web traffic and track of User behavior.
These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
Analytics, Remarketing & Behavioral Targeting
Analytics, Remarketing and Behavioral Targeting are services provided by third parties, including Google, Facebook, Pinterest, Hotjar and others. These services enable tracking and analysis of the activity of visitors (users) to websites operated by Clek Inc. and connect them with advertising networks.
You can learn more about how Google uses data when you use our sites or applications, and find information about how you can opt out by visiting: www.google.com/policies/privacy/partners/
For more information on the privacy practices of Facebook, please visit Facebook’s Data Policy: https://www.facebook.com/privacy/explanation
You can learn more about how Facebook uses data when you use our sites or applications, and find information about how you can opt out by visiting: https://www.facebook.com/help/164968693837950
Live Chat & Email Communications
Clek Inc. uses services provided by Zendesk, Inc. to provide support services, including a live chat module, on websites operated by Clek Inc.
Personal data is collected through the delivery of these services, including your address, first and last name, contact information, communication logs and your usage data.
Clek Inc. uses Klaviyo to collect email addresses, names, addresses, usage data and cookies in order to deliver email communications.
If you submit an inquiry to us, any personal information you might submit at the same time will only be used by Clek employees or its affiliates who need to have access to it in order to respond to your inquiry. Your personal information is retained only as long as required for the purposes for which it was initially collected or in accordance with other statutory requirements.
Unauthorized Use of Information
Clek uses various methods to ensure the protection of your personal information. While these methods are considered to be effective, we cannot guarantee that such information will not be lost, used unlawfully or modified in a fraudulent manner since no data transmission over the Internet can be guaranteed to be completely confidential. Consequently, we bear no liability for the use that may be made of the information by any third party.
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