Updated: June 28, 2018
Personal information is information that is personally identifiable about you. Personal information may include your name, age, income, date of birth, ethnic origin, credit card information, email address and mailing address, as the case may be. Visitors to this website are not requested to reveal any personal information merely by browsing. However, if you use certain features of our site such as signing up for a newsletter or purchasing a product, you may need to provide personal information to us.
Our website has registration and order forms allowing users to give us contact information, to order products, and to subscribe to our newsletter. Personal information from these forms are used to send users information about our company and its products (provided they have indicated they would like to receive such material) and to allow us to process orders. Users may opt-out of receiving future emails by using the opt-out feature in the email message, and may change or update personal information in our records by contacting our Customer Service who can help direct the call to the appropriate department within Clek at 1.866.656.2462.
We may also collect personal information when we communicate with you by email or phone to address your order, questions, requests, or if you agree to participate in a voluntary Clek questionnaire.
Our sales and customer service providers may access your personal information in order to assist in processing your orders and requests. For example, we use Shopify to power our online store. You can learn more about how Shopify uses your personal information here.
Clek does not otherwise disclose, sell or lease to any third party, either free of charge or for remuneration, any personal information that you provide on this site without your permission, unless required to do so by law.
Website Tracking Privacy Principles
In some cases, we collect information about you that is not personal information. Examples of such information include the type of Internet browser you are using, the type of computer operating system you are using and the domain name of the website and/or Internet Service Provider through which you are linked to this site. Such visitor data may be used to improve the content of this website and to help us determine which features and services are most important to its visitors. This is done through the use of standard technology called cookies.
Our website uses minimal cookies to deliver content specific to your interests. The cookie information does NOT include personal data such as name, age, phone number, email address or mailing address. If you would prefer, you can set your browser to reject cookies.
We employ third party companies to monitor and analyze web traffic and track of User behavior.
These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
Analytics, Remarketing and Behavioral Targeting are services provided by third parties, including Google, Facebook, Pinterest and others. These services enable tracking and analysis of the activity of visitors (users) to websites operated by Clek Inc. and connect them with advertising networks.
You can learn more about how Google uses data when you use our sites or applications, and find information about how you can opt out by visiting: www.google.com/policies/privacy/partners/
For more information on the privacy practices of Facebook, please visit Facebook’s Data Policy: https://www.facebook.com/privacy/explanation
You can learn more about how Facebook uses data when you use our sites or applications, and find information about how you can opt out by visiting: https://www.facebook.com/help/164968693837950
For more information on the privacy practices of Pinterest, please visit Pinterest’s Data Policy: https://policy.pinterest.com/en/privacy-policy
You can learn more about how Pinterest uses data when you use our sites or applications, and find information about how you can opt out by visiting: http://help.pinterest.com/en/articles/personalization-and-data.
Clek Inc. uses services provided by Zendesk, Inc. to provide support services, including a live chat module, on websites operated by Clek Inc.
Personal data is collected through the delivery of these services, including your address, first and last name, contact information, communication logs and your usage data.
Clek Inc. uses Mailchimp (The Rocket Science Group LLC) to collect email addresses, names, addresses, usage data and cookies in order to deliver email communications.
If you submit an inquiry to us, any personal information you might submit at the same time will only be used by Clek employees or its affiliates who need to have access to it in order to respond to your inquiry. Your personal information is retained only as long as required for the purposes for which it was initially collected or in accordance with other statutory requirements.
Clek uses various methods to ensure the protection of your personal information. While these methods are considered to be effective, we cannot guarantee that such information will not be lost, used unlawfully or modified in a fraudulent manner since no data transmission over the Internet can be guaranteed to be completely confidential. Consequently, we bear no liability for the use that may be made of the information by any third party.
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Customer Service Hours
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Friday – 9 a.m. – 6 p.m. Eastern
Saturday – 12 p.m. – 4 p.m. Eastern
Closed Sunday and Canadian Holidays
Monday – Friday
9 a.m. – 6 p.m. Eastern
Closed Saturday, Sunday and Canadian Holidays
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