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Privacy Policy of Customer Personal Information

Updated: October 16, 2020

Clek has created this privacy policy in order to demonstrate our firm commitment to preserving your privacy as it relates to the collection, use and disclosure of personal information on www.clekinc.ca, and in any other dealings we may have with you, for example, via email, phone, or a voluntary questionnaire.

Personal information is information that is personally identifiable about you. Personal information may include your name, age, income, date of birth, ethnic origin, credit card information, email address and mailing address, as the case may be. Visitors to this website are not requested to reveal any personal information merely by browsing. However, if you use certain features of our site such as signing up for a newsletter or purchasing a product, you may need to provide personal information to us.

Orders, Registrations and Communications

Our website has registration and order forms allowing users to give us contact information, to order products, and to subscribe to our newsletter. Personal information from these forms are used to send users information about our company and its products (provided they have indicated they would like to receive such material) and to allow us to process orders. Users may opt-out of receiving future emails by using the opt-out feature in the email message, and may change or update personal information in our records by contacting our Customer Service who can help direct the call to the appropriate department within Clek at 1.866.656.2462.

We may also collect personal information when we communicate with you by email or phone to address your order, questions, requests, or if you agree to participate in a voluntary Clek questionnaire.

Information Sharing

We may share your personal information with employees, affiliates, vendors, partners, marketing providers, and third parties (such as service providers) to fulfill our everyday business purposes. For instance, our sales and customer service providers may access your personal information in order to assist in processing your orders and requests. For example, we use Shopify to power our online store. You can learn more about how Shopify uses your personal information here.

Website Tracking Privacy Principles

In some cases, we collect information about you that is not personal information. Examples of such information include the type of Internet browser you are using, the type of computer operating system you are using and the domain name of the website and/or Internet Service Provider through which you are linked to this site. Such visitor data may be used to improve the content of this website and to help us determine which features and services are most important to its visitors. This is done through the use of standard technology called cookies.

Cookies

We use various technologies to collect and store information when you use our services, and this may include sending one or more cookies or device identifiers. We also use these tracking technologies when you interact with the services we offer to our partners, such as advertising services or Clek features that may appear on other sites and in any other manner that we deem necessary for our business purposes, such as:

  • Site operations: Enabling features that are necessary for providing you the services on our site, such as identifying you as being signed in, tracking content views, remembering your preferences, and the number of times you have been shown an advertisement.
  • Analytics: Allowing us to understand how our Services are being used, track site performance, and make improvements.
  • Personalized advertising: Delivering tailored advertising based on your preferences or interests across services and devices, and measuring the effectiveness of advertisements.

Opt-Out

You can learn more about ad-serving companies and the options available to limit their collection and use of your information by visiting the websites for the Network Advertising Initiative, the Digital Advertising Alliance, and the European Interactive Digital Advertising Initiative. Similarly, you can learn about your options to opt out of mobile app tracking by certain advertising networks through your device settings and by resetting the advertiser ID on your Apple or Android device.

Certain websites you visit may provide options regarding advertisements you receive.  If you wish to minimize the amount of targeted advertising you receive, you can opt out of certain network advertising programs.  For more information or to opt out of certain online behavioral advertising, please click here.

Links

This site may contain links that take you to other websites. This privacy policy does not extend to the data collection practices of third parties and Clek does not assume any responsibility for the privacy practices, policies or actions of third parties. You should read the individual privacy policies of such sites and make an informed decision as to whether or not you wish to use those sites based on their privacy practices.

Services

We employ third party companies to monitor and analyze web traffic and track of User behavior.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Analytics, Remarketing & Behavioral Targeting

Analytics, Remarketing and Behavioral Targeting are services provided by third parties, including Google, Facebook, Pinterest, Hotjar and others. These services enable tracking and analysis of the activity of visitors (users) to websites operated by Clek Inc. and connect them with advertising networks.

Third-party vendors, including Google, Facebook, Pinterest, Hotjar and others show ads for Clek on sites across the Internet. Additionally, third-party vendors, including Google, Facebook, Pinterest, Hotjar and others, use cookies to serve ads based on a user’s past visits to websites operated by Clek.

For more information on the privacy practices of Google, please visit Google’s Privacy Policy: https://policies.google.com/privacy

You can learn more about how Google uses data when you use our sites or applications, and find information about how you can opt out by visiting: www.google.com/policies/privacy/partners/

For more information on the privacy practices of Facebook, please visit Facebook’s Data Policy: https://www.facebook.com/privacy/explanation

You can learn more about how Facebook uses data when you use our sites or applications, and find information about how you can opt out by visiting: https://www.facebook.com/help/164968693837950

For more information on the privacy practices of Pinterest, please visit Pinterest’s Data Policy: https://policy.pinterest.com/en/privacy-policy

You can learn more about how Pinterest uses data when you use our sites or applications, and find information about how you can opt out by visiting: http://help.pinterest.com/en/articles/personalization-and-data.

We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices. This includes a device’s IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymized user profile. Hotjar is contractually forbidden to sell any of the data collected on our behalf.

For further details, please see the ‘about Hotjar’ section of Hotjar’s support site.

Live Chat & Email Communications

Clek Inc. uses services provided by Zendesk, Inc. to provide support services, including a live chat module, on websites operated by Clek Inc.

Personal data is collected through the delivery of these services, including your address, first and last name, contact information, communication logs and your usage data.

You can learn more about how Zendesk uses data when you use our sites or applications by viewing their privacy policy here: https://www.zendesk.com/company/customers-partners/privacy-policy/

Clek Inc. uses Mailchimp (The Rocket Science Group LLC) to collect email addresses, names, addresses, usage data and cookies in order to deliver email communications.

You can learn more about how Mailchimp uses data when you use our sites or applications by viewing their privacy policy here: https://mailchimp.com/legal/privacy/

Clek Inc. uses Klaviyo to collect email addresses, names, addresses, usage data and cookies in order to deliver email communications.

You can learn more about how Klaviyo uses data when you use our sites or applications by viewing their privacy policy here: https://www.klaviyo.com/privacy/policy

Inquiries

If you submit an inquiry to us, any personal information you might submit at the same time will only be used by Clek employees or its affiliates who need to have access to it in order to respond to your inquiry. Your personal information is retained only as long as required for the purposes for which it was initially collected or in accordance with other statutory requirements.

Unauthorized Use of Information

Clek uses various methods to ensure the protection of your personal information. While these methods are considered to be effective, we cannot guarantee that such information will not be lost, used unlawfully or modified in a fraudulent manner since no data transmission over the Internet can be guaranteed to be completely confidential. Consequently, we bear no liability for the use that may be made of the information by any third party.

Clek may change this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational or legal reasons. We will ensure that any change to this policy is in compliance with the laws in effect in Canada with regard to this subject matter and posted on this page.

How to Contact Us

If you have any comments, questions or concerns regarding Clek’s privacy policy or practices, please contact our Customer Service.